Das Infotelefon

Simply call 030 / 544 533 0 533 .

We are there for you Monday to Friday from 9 a.m. to 4 p.m. and Saturday from 9 a.m. to 1 p.m.

Our offer is intended for people aged 60 and over in Berlin, but younger people are not turned away.

There is no question you cannot ask.

Here are some examples:

• "My children gave me a smartphone, but I still don't know how to use it properly. Who could help me?"
  We will tell you the nearest Digital Zebra location. There they will explain everything to you in simple terms and in small steps or you can take a tablet course (e.g. from the AWO).
  
• "I don't know anything about the Internet and I don't know how to get information from the web. Who can explain this to me?"
  We provide information about offers related to the Internet and mobile phones: where you can turn if you need help. Where you can go to get help filling out forms on the Internet.
  
• "Do you also provide the information that can be found in the Senior Citizens Network Berlin?"
  If you do not (yet) have internet access at home, we will pass on the information found in the Seniorennetz Berlin and other information.
  
• "I have health problems and need help around the house. Who can help me?"
  We will give you the telephone numbers and addresses you need and, if possible, contact persons in your area.
  
• "I can no longer care for my relative alone. Where can I turn?"
  We will tell you the care center in your area where you can get advice. We will tell you about support facilities and neighborhood help in your neighborhood.
  
• "I urgently need a new identity card. Where can I get one?"
  We provide the telephone numbers of offices and put you in touch with the right contact person or the nearest Citizens' Office.
  
• "I have no one anymore and I'm always alone at home. What can I do about it?"
  We give you telephone numbers that you can call every day. We put you in touch with telephone friends, people who visit you, tips on senior citizen meetings, events in your area and much more.
  
• "My pension is so small that it is not enough to go out. What is left for me?"
  Events in libraries, but also in clubs, etc. are often free. We will find the current offerings for you on the Internet.

We also answer questions about your housing situation, affordable shopping opportunities, debts, etc.

We are a team of 5 people and we all have a lot of experience in dealing with people.

We have been collecting all the information on questions that have been asked to us for over a year now. We are always searching the internet for new information. We are constantly educating ourselves and regularly exchanging information with one another.

We never ask for your name, address or telephone number. However, if we need to look for information for you personally that goes beyond what we found during the first telephone conversation, we will need your telephone number so that we can call you back.

No, but you can contact Digital Zebra for this. We will tell you where you can find the offer and when you can reach someone there.

The call and the information only cost you the call to the Berlin landline.