Emergency numbers
General emergency numbers
Medical assistance
Medical on-call service
Federal Association of Statutory Health Insurance Physicians
Phone: 116117
(nationwide free of charge, also from the mobile network)
Medical on-call service
Association of Statutory Health Insurance Physicians Berlin
Phone: 030 310031
Dental emergency service
Passenger Dental Association Berlin
Telephone: 030 89004333
Poison control center Berlin
Charité
Phone: 030 19240
Patient transportation
German Red Cross Berlin
Phone: 030 19727
Addiction & Drugs Hotline
Phone: 01805 313031
Drug emergency service
Emergency service for people at risk of addiction and addicts Berlin e.V.
Phone: 030 19237
Veterinary emergency service, tape announcement to veterinary clinics
Veterinary Chamber Berlin
Phone: 030 83229000
Troubleshooting services
Gas, water, electricity
Berliner Wasserbetriebe
Telephone: 0800 2927587
Fault clearance service for gas faults (e.g. if there is a smell of gas)
Netzgesellschaft Berlin-Brandenburg
Telephone: 030 787272
VATTENFALL Electricity fault management
Phone: 0800 2112525
Crisis counseling/crisis intervention
Berlin Crisis Service
The Berlin Crisis Service provides fast and professional help in crises and emotional emergencies. Free of charge. 24 hours a day. At 9 Berlin locations, also in your area. Anonymously if you wish. By phone, in person and in acute situations on site.
Telephone numbers by district in the period from 16:00 - 24:00
• Mitte, Friedrichshain-Kreuzberg
Phone: 030 39063 – 10
• Charlottenburg-Wilmersdorf
Phone: 030 39063 – 20
• Spandau
Phone: 030 39063 – 30
• Pankow
Phone: 030 39063 – 40
• Reinickendorf
Telephone: 030 39063 - 50
• Steglitz-Zehlendorf, Tempelhof-Schöneberg
Telephone: 030 39063 - 60
• Lichtenberg, Martä-Hellersdorf
Telephone: 030 39063 - 70
• Treptow
Telephone: 030 39063 - 80
• New oil
Telephone: 030 39063 - 90
Supra-regional on-call service for all regions
At night: 00:00 - 08:00 o'clock
Telephone: 030 39063 - 10
Weekends and public holidays: 08:00 - 16:00
Weekdays: 08:00 - 16:00
Social psychiatric services of the Berlin district offices
Counseling - help referral - crisis intervention
Monday - Friday: 08:00 - 16:00
Telephone: 030 115
Pastoral care
Phone pastoral care
24-hour emergency call for the soul.
Anonymous. Competent. For crises and suicide risk.
Phone: 0800 1110111
Website: www.telefonseelsorge-berlin.de
Muslim counseling telephone
An emergency call for the soul - one conversation can open up worlds.
Anonymous and confidential.
Daily 08:00 - 24:00
Phone: 030 443509821
Website: www.mutes.de
Phone Doweria
Russian-speaking telephone counseling.
24 hours. Anonymous. Competent.
Phone: 030 440308454
Chat Doweria
Tuesday and Thursday: 20:00 - 22:00
Internet page: www.doweria-chat.de
Advisory services
Care in need
Counseling and complaints office for conflict and violence in the care of older people
Monday, Wednesday, Friday: 10:00 - 12:00
Telephone: 030 69598989
Website: www.pflege-in-not-berlin.de
Emergency service for those in need
Maltese emergency service for people in need of care in Lichtenberg and Spandau
Telephone: 030 348 003 111
Berlin Initiative against Violence against Women - BIG Hotline
The Berlin initiative helps women in cases of domestic violence.
Daily 09:00 - 23:.00
Telephone: 030 611 03 00
Website: www.big-hotline.de/node/57
AIDS counseling hotline
Anonymous telephone counseling Daily 16:00 - 22:00 Phone: 030 19411 Website: https://www.aidshilfe.de/telefonische-beratung
MANEO gay assault hotline and victim support
Psychosocial victim counseling | refugee work
Daily 17:00 - 19:00, otherwise answering machine
Phone: 030 216 33 36
Website: https://www.maneo.de/maneo-arbeit/opferhilfe
L-Support I Lesbian I Bi I Queer
Victim support for lesbian, bisexual and queer women affected by violence
Saturday and Sunday 17:00 - 19:00
Phone: 030 45 96 18 65
Website: https://www.l-support.net
LGBT* contact police
Clarification for all police-related questions with LGBTIQ reference
Telephone: 030 4664 979 444
More numbers
Silver telephone
Senior citizens will find an open ear to "just have a chat".
Daily from 08:00 - 22:00.
Phone: 0800 4 70 80 90
Website: www.silbernetz.de
Central Lost Property Office of the State of Berlin
Phone: 030 902773101
Berliner Verkehrsbetriebe - BVG (bus, subway, streetcar)
Phone: 030 19449
Deutsche Bahn AG and S-Bahn Berlin
Phone: 0900 1990599
Have EC/Maestro cards or credit cards blocked
At the respective house bank or by
telephone: 01805021021
or blocking emergency call
telephone: 030 116 116